All systems are go

Don't agree with this? Please let us know

  • GridPane Website

    This is our GridPane.com company website

  • GridPane Dashboard

    This is the application located at my.gridpane.com

  • GridPane Stack

    This would be issues with the software at the server layer.

  • GridPane Zendesk

    Our chat and ticket system

  • GridPane Roadmap

    This is our roadmap and changelog system

  • Digital Ocean

    Infrastructure Provider

    • API

      GridPane uses the API to spin up servers

    • NYC1
    • NYC3
    • SGP1
    • LON1
    • AMS3
    • FRA1
    • TOR1
    • SFO1
    • SFO2
    • BLR1
  • Vultr

    Infrastructure Provider

    • API

      GridPane uses the API to spin up servers

    • Atlanta
    • Chicago
    • Dallas
    • Los Angeles
    • Miami
    • New Jersey
    • Seattle
    • Silicon Valley
    • Singapore
    • Amsterdam
    • Tokyo
    • London
    • Paris
    • Frankfurt
    • Toronto
    • Sydney
  • Linode

    Infrastructure Provider

    • API

      GridPane uses the API to spin up servers

    • US-East (Newark)
    • US-Central (Dallas)
    • US-West (Fremont)
    • US-Southeast (Atlanta)
    • CA-Central (Toronto)
    • EU-West (London)
    • EU-Central (Frankfurt)
    • AP-South (Singapore)
    • AP-Northeast-2 (Tokyo 2)
    • AP-West (Mumbai)
    • AP-Southeast (Sydney)
  • GCP (Google Cloud Platform)

    Infrastructure Provider

  • AWS (Amazon Web Services)

    Infrastructure Provider

  • DNS Made Easy (DNSME)
  • CloudFlare
  • Let's Encrypt

    Provider of SSL Certificates

Previous Incidents

[Resolved] Zendesk Chat Issue Investigating

Began: Ended: Duration:
  • GridPane Zendesk

Our team has been made aware of an issue with Zendesk Chat. We're checking into this. In the meantime, if you have an issue, please email us at support@gridpane.com.

Zendesk has resolved the incident. Thanks for your patience!

[Complete] Scheduled Maintenance Window

Began: Ended: Duration:
  • GridPane Dashboard

We’re planning some internal housekeeping of the GridPane application servers and infrastructure during a maintenance window on Friday from 3:00AM EST to 5:00AM EST.

During this window, the GridPane control panel may become unavailable. If the control panel is down, your servers and sites will remain up and fully functional. This is maintenance of the application side only and will not impact any of your systems.

If you have any problems during this window, please contact our support, and we can assist you by accessing your server directly. We ask that you please not make any changes or attempt to work on your servers or sites during this time, as support requests during this window will slow down our efforts to return the application to full functionality.

Thanks for your patience. We’ll post an “all clear” message as soon as we’re complete, hopefully in less than the two hours allocated.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience! It was complete shortly after 5AM EST.

[Resolved] Let's Encrypt Outage

Began: Ended: Duration:
  • Let's Encrypt

Currently, Let's Encrypt is having an outage. You will have trouble enabling SSL at this time. For more information, follow them here:

https://letsencrypt.status.io/

Let's Encrypt has resolved the incident. Thanks for your patience.

[Resolved] Digital Ocean is currently suffering from major API outages

Began: Ended: Duration:
  • NYC3
  • Digital Ocean
  • API
  • NYC1
  • SGP1
  • LON1
  • AMS3
  • FRA1
  • TOR1
  • SFO2
  • SFO1
  • BLR1

You may have trouble building servers. See here for more details:

https://status.digitalocean.com/incidents/q5nr333lpzhs

Digital Ocean has now fully resolved the issue. You can find more information here:

https://status.digitalocean.com/incidents/q5nr333lpzhs

[Resolved] DNSMadeEasy JSON updates breaking ACME.sh automated SSL

Began: Ended: Duration:
  • DNS Made Easy (DNSME)

Changed to DNSME JSON has broken ACME.sh automated SSL on some attempts. ACME.sh has a fix that is waiting for next release cycle.

We will be patching the affected script - /root/.acme.sh/dnsapi/dns_ms.sh with a fix until they roll out their update.

Situation should resolve within the hour.

We've fixed the core issue, patch will be rolling out network wide.

Applied the patch fix from script directly.
https://github.com/acmesh-official/acme.sh/commit/da656caf1e230d676d42cd0c6e0efe4aeca7d62b

We've now resolved the incident. Thanks for your patience.

[Resolved] Servers are currently unable to build due to a GitLab issue

Began: Ended: Duration:
  • GridPane Dashboard

Our team has identified an issue with servers building. We will post an update as soon as additional information is available.

We've now resolved the incident. Thanks for your patience!

No further notices from the past 60 days.